Compliance Framework
Every lead we generate and every call we deliver is governed by documented consent standards, transparent sourcing, and enforceable dispute procedures — auditable on request.
| Effective January 1, 2026 | Standards TCPA · FTC · FCC | Version 2026-Q2 | Documentation Available on Request |
FCC One-to-One Consent Rule
Effective January 27, 2025, the FCC’s one-to-one consent rule amended the TCPA to require that prior express written consent for autodialed or prerecorded calls be obtained on a one-to-one basis — meaning a single consent form may not authorize calls from multiple, unrelated sellers. AstraQuest operates in full compliance with this rule.
Regulatory basis:
FCC Report and Order FCC 23-107, adopted December 13, 2023. Codified at 47 C.F.R. § 64.1200(a)(1). Compliance required as of January 27, 2025.
What this means for our campaigns
Every consumer opt-in captured through AstraQuest-managed or AstraQuest-approved campaigns names AstraQuest Media Partners LLC as a specifically identified seller. We do not aggregate consent forms that name multiple unrelated companies. Each lead file contains the specific consent language displayed to the consumer at the point of opt-in.
| Previous standard One consent form could authorize calls from a broad list of “marketing partners.” Common in co-registration and list rental. | Current FCC standard (2025) Each seller must be specifically and individually named in the consent. Blanket partner lists are non-compliant. |
| AstraQuest’s approach All opt-in pages name AstraQuest as the collecting entity. Advertiser name appended where buyer-specific consent is required. | Publisher obligation Publishers must ensure consent language on their owned pages names only the specific entities authorized to contact the co |
Advertiser notice:
If you require consumer consent that names your brand specifically, notify your account manager before campaign launch. We will configure consent language to name you as the authorized caller — this may affect lead volume estimates.
| 100% of leads carry individually named consent documentation | JAN ’25 compliance effective date — adopted proactively before deadline | 0 co-registration or shared consent forms in active use |
TCPA Compliance Standards
The Telephone Consumer Protection Act (47 U.S.C. § 227) governs how calls, texts, and prerecorded messages may be delivered to consumers. AstraQuest applies TCPA standards across all inbound call campaigns, real-time leads, and aged data sets.
Inbound calls
All inbound calls routed through the AstraQuest network originate from consumers who have initiated contact — either by calling a tracked number or by completing a qualifying web form. Consumer-initiated inbound calls do not require prior express written consent under the TCPA, but we document the origination source for every call.
Outbound campaigns (aged leads & real-time forms)
Where leads are delivered for outbound calling, AstraQuest requires prior express written consent that satisfies the following four-part TCPA test:
- The consent is in writing (electronic signatures qualify under E-SIGN Act)
- The consumer clearly and conspicuously authorizes contact via autodialer or prerecorded message
- The specific seller(s) authorized to call are named (per FCC 2025 rule)
- Consent is not a condition of purchase — opt-out language is clearly presented
National Do Not Call Registry
AstraQuest scrubs all outbound lead files against the National DNC Registry prior to delivery. Advertisers receiving leads are responsible for maintaining their own internal DNC lists and applying them before dialing. Failure to honor opt-outs is solely the advertiser’s liability once leads are delivered and confirmed.
Our standard:
DNC scrubbing is applied within 72 hours of lead delivery on all outbound-capable files. We recommend advertisers re-scrub any aged file older than 31 days before initiating outbound campaigns.
Opt-In Documentation Standards
AstraQuest maintains a complete audit trail for every consumer opt-in. The following fields are captured and stored with each lead record. Documentation is available to advertisers upon written request within five business days.
| FIELDS | DESCRIPTION | RETENTION |
| source_url | Full URL of the page where consent was collected, including query string | 5 years |
| ip_address | IPv4/IPv6 address of the consumer’s device at time of form submission | 5 years |
| timestamp_utc | Unix timestamp of form submission in UTC, accurate to the second | 5 years |
| consent_language | Exact verbatim text of the consent disclosure shown to the consumer | 5 years |
| consent_version | Internal version identifier for the consent language used | 5 years |
| user_agent | Browser and device string at time of submission | 5 years |
| lead_id | AstraQuest-issued unique identifier tied to all downstream records | 5 years |
| publisher_id | Identifier of the AstraQuest-approved publisher who generated the lead | 5 years |
| tcpa_opt_in | Boolean flag confirming TCPA-compliant consent captured (true/false) | 5 years |
| dnc_scrub_date | Date and registry version used for DNC scrubbing | 5 years |
Documentation requests:
Advertisers may request documentation for any lead delivered within the past five years. Requests must be submitted in writing to [email protected] with the lead ID and the specific fields required. Responses are provided within five (5) business days.
Consent language — minimum required disclosure
The following elements are required in all consent language used on AstraQuest or publisher-operated opt-in pages:
- Clear identification of AstraQuest Media Partners LLC and/or named advertiser as the authorized caller
- Reference to automated telephone dialing systems and/or prerecorded messages where applicable
- Statement that consent is not required to make a purchase or receive services
- Link to AstraQuest Privacy Policy and Terms of Service (or publisher equivalents)
- Phone number or email address where consumer may opt out or request data deletion
Publisher Compliance Standards
All publishers in the AstraQuest network must meet and maintain the following standards as a condition of participation. Publishers are audited at onboarding and subject to ongoing quality monitoring.
Onboarding requirements
- Submission of a complete publisher application including business registration, primary traffic sources, and sample opt-in page URLs
- Review and written acceptance of the AstraQuest Publisher Agreement and this Compliance Standards document
- Approval of all traffic sources and landing page URLs before campaign launch
- Demonstration of TCPA-compliant consent capture on all pages generating leads for outbound calling
Prohibited traffic sources
- Incentivized or co-registration traffic where consent is bundled with unrelated offers
- Scraped, purchased, or rented contact lists without documented individual consent
- Misleading ad copy, false urgency claims, or misrepresentation of the offer or brand
- Traffic generated by bots, click farms, or any automated non-human behavior
- Sub-affiliate traffic not disclosed and pre-approved by AstraQuest
Publisher termination:
AstraQuest reserves the right to immediately suspend and terminate any publisher found in violation of these standards, withhold payment for non-compliant traffic, and pursue recovery of funds paid for disputed leads. Violations are reported to the advertiser whose campaign was affected.
Dispute Procedures
AstraQuest operates a structured dispute process for both advertisers and publishers. All disputes must be submitted through the designated channel with supporting documentation. Verbal disputes or disputes submitted outside the process are not actionable.
Advertiser disputes — inbound calls
Advertisers may dispute a call as non-qualifying if it fails to meet the agreed campaign criteria (duration threshold, geography, service intent, or call type). Disputed calls are reviewed against the original call recording.
01 Submit dispute within 72 hours of billing
Email [email protected] with: call ID, call date/time, originating number, and reason for dispute. Disputes submitted after 72 hours of the billing date are not eligible for credit.
02 Review period — 3 business days
AstraQuest reviews the call recording, duration, IVR qualification log, and campaign criteria in effect at the time of the call. Both parties are notified of the review outcome.
03 Resolution
If the dispute is upheld, a credit is applied to the advertiser’s account within 5 business days. If denied, the advertiser receives a written explanation with the supporting evidence. Decisions are final unless escalated within 5 days of notice.
04 Escalation (optional)
Advertisers may escalate denied disputes by requesting a senior compliance review within 5 business days of the denial. Escalations are resolved within 10 business days. Escalation does not guarantee a reversal.
Advertiser disputes — form leads
Form lead disputes may be filed on the grounds of: fraudulent or non-existent consumer data, duplicate leads delivered within the exclusivity window, or demonstrated inability to contact despite reasonable outreach attempts (minimum 3 documented attempts across 3 separate days).
Dispute window — form leads:
Form lead disputes must be submitted within 5 business days of delivery for real-time leads, and within 10 business days of delivery for aged lead files. Disputes submitted outside these windows will not be processed.
Publisher disputes — payout discrepancies
Publishers who believe their payout statement contains errors must submit a written dispute within 10 business days of the payout date. Disputes must reference the specific call IDs or lead IDs in question and the payout amount expected. Resolution is provided within 7 business days.
Lead Returns & Credit Policy
Credits are issued as account credits toward future campaigns — not as cash refunds — unless the advertiser account is being closed with a positive balance or a specific cash refund arrangement has been agreed in the insertion order.
Inbound call credit threshold Calls shorter than the agreed minimum duration and flagged within 72 hours are eligible for full credit. Calls meeting duration but failing intent criteria are reviewed case by case. | Real-time lead credits Duplicate leads delivered within a 30-day exclusivity window receive automatic credit. Fraudulent records (invalid phone, non-existent address) are credited upon verification. |
| Aged lead credits Credits on aged data are capped at 10% of the total file value unless AstraQuest is found to have misrepresented the data age, source, or exclusivity status. | Credit application Approved credits are applied to the account within 5 business days and visible in the reporting dashboard. Credits expire 12 months after issuance. |
Data Retention Policy
AstraQuest retains consumer data and campaign records in compliance with applicable federal and state law. Retention periods are defined by data type and regulatory requirement.
| DATA TYPE | RETENTION PERIOD | BASIS |
|---|---|---|
| Consent records (opt-in documentation) | 5 years from date of collection | TCPA litigation statute of limitations |
| Call recordings | 2 years from call date | Campaign QA and dispute resolution |
| Lead delivery records | 5 years from delivery date | Contract and billing records |
| Publisher traffic logs | 3 years from campaign end | Audit and compliance monitoring |
| Payout and billing records | 7 years | Federal tax record requirements |
| Consumer opt-out requests | Indefinite (suppression list) | TCPA and state law opt-out obligations |
| DNC scrub records | 5 years from scrub date | TCPA safe harbor documentation |
Consumer data deletion requests
Consumers may request deletion of their personal data by contacting [email protected]. Requests are acknowledged within 72 hours and fulfilled within 30 days, subject to any legal hold obligations. Deletion of opt-in records required for ongoing litigation holds will be deferred until the hold is lifted.
State law note:
Residents of California (CCPA), Virginia (VCDPA), and other states with enacted consumer privacy laws may have additional rights regarding their data. AstraQuest honors applicable state-level privacy rights. Contact [email protected] with your state of residence when submitting a request.
Prohibited Practices
The following practices are prohibited across all AstraQuest campaigns, for both advertisers and publishers. Violations result in immediate suspension and may be reported to applicable regulatory authorities.
- Calling or texting any number on the National DNC Registry without a valid established business relationship or express written consent
- Use of pre-recorded or artificial voice messages without prior express written consent
- Caller ID spoofing or misrepresentation of the calling party’s identity
- Reselling or redistributing leads delivered by AstraQuest to any third party not named in the insertion order
- Generating leads through deceptive advertising, false government affiliation claims, or misrepresentation of insurance or financial products
- Contacting consumers who have submitted a written opt-out or revocation of consent
- Using lead data for any purpose other than the campaign for which it was delivered
Contact Our Compliance Team
AstraQuest’s compliance function is staffed by dedicated personnel. All formal compliance inquiries, documentation requests, and regulatory communications should be directed through the contacts below.
| General compliance inquiries [email protected] Response within 2 business days | Consumer privacy / data requests [email protected] Response within 72 hours |
| Regulatory & legal correspondence [email protected] Attn: Legal Department | Lead dispute submissions [email protected] Include lead ID in subject line |
Need documentation for a specific lead or campaign?
Submit a written request and we’ll respond within five business days.
Compliance Standards Document · Version 2026-Q2
This document is reviewed quarterly and updated to reflect regulatory changes.
Last Updated: April 2026
This document does not constitute legal advice. Partners should consult independent counsel regarding their specific TCPA and FCC compliance obligations.
